Free Shipping over 15$ / 100 days returns Policy / Worldwide shipping

Shipping & Returns

1. PAYMENT

We accept VISA and Mastercard credit card, American Express, and PayPal Payments only.

Payment must be made in full before we will start to process any orders. Credit Card Payments will be processed every morning, so please be aware even if you purchase at night it’s likely in some cases we wont process the payment until the next morning.

 

2. SHIPPING

Your items will be shipped within 4-5 days from your purchase date this allows enough time to us to custom print some stock and handling delays. If what you ordered were hoodie, it may take longer for about 6 to 7 days for us to print them. Sometimes if orders are in high demand there may be up to 2 weeks wait however you will be notified about this via email.

 

3. POSTAGE

We ship worldwide from our distribution centre in Shanghai, China.

We always use International Express shipping with DHL.

Don't worry, we treat our costumers with the best luxury, so you can ask us for tracking number and processing state in any moment from your purchase via mail: info@colorstars.hk (we always reply within 24 hours).

You will receive your items in the 10-15 days after your payment. 

 

4. RETURNS

AS WE TREAT OUR COSTUMERS WITH OUR MOST LOVE , WE DEFINITELY WILL GIVE YOU REFUND OR EXCHANGE FOR INCORRECT SIZES. AS WE WANT YOUR EXPERIENCE TO BE SMOOTH, WE RECOMMEND YOU TO MAKE SURE YOU CHOOSE YOUR CORRECT SIZE CAREFULLY BEFORE YOUR PURCHASE. 

Moreover, if an item is wrong by our error then please email us at and a customer services representative will help you get your correct item sorted. In the same way, if an item is wrong or damaged on our error we will pay for your postage back to us and replace the item for you at no further costs. 

In any case, the process is simple, just email us at info@colorstars.hk and we will reply you within 24 hours confirming that your new piece(s) will be resend.  

As you see, simple conditions, not small letter, just to make your purchasing experience legendary.

Color Stars Team

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